Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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llescody
Level 7

roku remote app keeps crashing

i have a hisense roku tv, and a roku streaming box. the remote app isn’t picking up either of them and crashes and freezes everytime i try to click devices, the rest of the app will work except the devices. i’ve deleted and redownloaded it, as well as unplugging the tv and the box. i’m not sure what to do has anyone else had this problem? 

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20 Replies
atc98092
Level 21

Re: roku remote app keeps crashing

What version (OS) of the app do you have? I have no issues on my iPhone XR. It sees and can connect to all 5 devices (2 TVs and three players) on my network. Two of the Rokus are wired, and three are wireless, as is the phone of course. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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llescody
Level 7

Re: roku remote app keeps crashing

hey thank you for your reply! i have the version 7.5.0 and i have an iphone 11. the app just freezes once i click devices and then crashes

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atc98092
Level 21

Re: roku remote app keeps crashing

I show app version 7.5.0.7, which is likely the same as yours. I just connected to my Sharp Roku TV next to me and it worked fine. Sorry I can't offer anything additional. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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llescody
Level 7

Re: roku remote app keeps crashing

that’s alright thank you for replying! 

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geniusbar
Level 7

Re: roku remote app keeps crashing

What IOS version are you on? 

did you try deleting and reinstalling the app? 

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llescody
Level 7

Re: roku remote app keeps crashing

yes i tried that and i’m in ios 14.4

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geniusbar
Level 7

Re: roku remote app keeps crashing

Screen Shot 2021-02-23 at 9.32.06 AM.png

Can you reset your network settings and try again? 

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luisfilipesilva
Level 7

Re: roku remote app keeps crashing

I’m hanving the same issue, 7.5.0 on iPhone 8+

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geniusbar
Level 7

Re: roku remote app keeps crashing

@atc98092 @luisfilipesilva @llescody 

A new version of the iOS app 7.5.1 is out today on the AppStore. Did the version fix the issue for you? 
https://apps.apple.com/us/app/roku-official-remote-control/id482066631

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