Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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llescody
Reel Rookie

How to fix Roku remote app that keeps crashing

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i have a hisense roku tv, and a roku streaming box. the remote app isn’t picking up either of them and crashes and freezes everytime i try to click devices, the rest of the app will work except the devices. i’ve deleted and redownloaded it, as well as unplugging the tv and the box. i’m not sure what to do has anyone else had this problem? 

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geniusbar
Binge Watcher

Re: How to fix Roku remote app that keeps crashing

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@llescody @SDHomie @luisfilipesilva @Plnii @Madlo45 

7.5.1 did fix the issue for me but not for everyone. I see there is another update today on AppStore. Did you guys try that? https://apps.apple.com/us/app/roku-official-remote-control/id482066631

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luisfilipesilva
Channel Surfer

Re: How to fix Roku remote app that keeps crashing

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Hey guys, apparently the update 7.5.2 fix that bug for me. 

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geniusbar
Binge Watcher

Re: How to fix Roku remote app that keeps crashing

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@lpg1andonly 

the issue was resolved in latest app version 8.1.1

please update your App from AppStore 

 

https://apps.apple.com/us/app/roku-official-remote-control/id482066631

 

let us know if it worked for you 

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40 REPLIES 40
atc98092
Community Streaming Expert

Re: How to fix Roku remote app that keeps crashing

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What version (OS) of the app do you have? I have no issues on my iPhone XR. It sees and can connect to all 5 devices (2 TVs and three players) on my network. Two of the Rokus are wired, and three are wireless, as is the phone of course. 

Dan

Roku Community Streaming Expert

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I am not a Roku employee, just another user.
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llescody
Reel Rookie

Re: roku remote app keeps crashing

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hey thank you for your reply! i have the version 7.5.0 and i have an iphone 11. the app just freezes once i click devices and then crashes

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atc98092
Community Streaming Expert

Re: roku remote app keeps crashing

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I show app version 7.5.0.7, which is likely the same as yours. I just connected to my Sharp Roku TV next to me and it worked fine. Sorry I can't offer anything additional. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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llescody
Reel Rookie

Re: roku remote app keeps crashing

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that’s alright thank you for replying! 

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geniusbar
Binge Watcher

Re: roku remote app keeps crashing

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What IOS version are you on? 

did you try deleting and reinstalling the app? 

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llescody
Reel Rookie

Re: roku remote app keeps crashing

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yes i tried that and i’m in ios 14.4

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geniusbar
Binge Watcher

Re: roku remote app keeps crashing

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Screen Shot 2021-02-23 at 9.32.06 AM.png

Can you reset your network settings and try again? 

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luisfilipesilva
Channel Surfer

Re: roku remote app keeps crashing

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I’m hanving the same issue, 7.5.0 on iPhone 8+

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geniusbar
Binge Watcher

Re: roku remote app keeps crashing

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@atc98092 @luisfilipesilva @llescody 

A new version of the iOS app 7.5.1 is out today on the AppStore. Did the version fix the issue for you? 
https://apps.apple.com/us/app/roku-official-remote-control/id482066631

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