Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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laurellpc
Level 8

Re: roku mobile app won't recognize one of my devices

I opened the app today to see if anything had changed and my TV showed up! 😆 It works now!

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TenaK
Level 8

Re: roku mobile app won't recognize one of my devices

Maybe they fixed a bug or something. Let me try!! U give me hope!

 

 

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Tony_from_Bmore
Level 7

Re: roku mobile app won't recognize one of my devices **FIXED, I think**

1.) The ROKU mobile app will NOT find or pair to your TV if it is already turned on.

2.) Do NOT try to use the "Connect Remote" settings in the TV.

3.) Simply UNPLUG (not just turn off using the remote) but UNPLUG the TV.

4.) Open the Roku App on your phone and then click the "Devices" icon in the lower right corner.

5.) Immediately, plug the TV back in and power it on.

6.) The app will now detect your TV and you're DONE!!!

 

Tony from Bmore

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TenaK
Level 8

Re: roku mobile app won't recognize one of my devices **FIXED, I think**

Wow! That actually worked!! How did you come up with this solution? And why does it work?

Regardless - Thank you so much! My frustration has subsided!

Tony_from_Bmore
Level 7

Re: roku mobile app won't recognize one of my devices **FIXED, I think**

Hi Tenak.

I am glad it worked for you.  Your TV's Roku app is acting like a typical computer application.  Sometimes when changes are made it needs to be rebooted to have those changes be recognized by your network devices.  Word of caution though... you may have to do this periodically because sometimes the app on your phone will forget it's settings, but at least now you know how to restore it.

Tony.

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