Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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damianomikasi
Level 7

private listening not working

Android phone and tablet app no private listening. I was able to use it last night and now nothing...

The Roku device says private listening

And the app even says private listening activated even gives me the alert that it's not available for the games. But no sound Restarted both Roku and my android device even uninstalled the app and reinstalled. Also Tried over different devices....

Roku express 4k+

Roku 3941RW 

Software version 11.0.0

Build 4139-cr

Labels (2)
2 REPLIES 2\
lipeis
Level 8

Re: private listening not working

I have same issue here. Roku TV Philco 50'' Android App for 3 months. Other topics with many replyes and where is Roku tech team???

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RokuNimfa-C
Roku Employee
Roku Employee

Re: private listening not working

Hi @lipeis,

We're sorry to hear about the issue you're experiencing.

I'd be happy to take a closer look to see how we can help. We'd like to gather more information about the issue you're running into.

  • Can you please provide us with more specific information about the issue you are experiencing?
  • Did you install the latest version of the Roku mobile app?
  • What troubleshooting steps have you taken so far to try to resolve the issue?
  • Walk us through the steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.


Regards, 
Nimfa

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