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cuahanghoatuoi9
Level 7
‎06-19-2021 01:23 AM

i question "Cannot login to app"

hi, everyone, 

I'm using the latest version of the Roku app for iOS on a iPhone X but every time I try to log in I get a username/password error. I can log in just fine with the website.

Thanks you so much ! 

 

#ios @mobile

 

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StreamerUser
Community Streaming Expert
‎06-19-2021 06:04 AM

Re: i question "Cannot login to app"

1) Verify you are using the correct username/password combo - try again

2) Restart your phone - try again

3) Uninstall/reinstall the app - try again

4) Roll back to an earlier version of the app - try again

 

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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