Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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LilacDaffodil
Level 7

Wrong account when trying to rename device

I can control my Now TV box with the mobile app, but when I try to rename the box im prompted to login. I've tried my roku account and my Now TV credentials. Each time I get a pop-up stating that I'm now logged on but I must re-login with the correct account for the Now TV box. How do I find out what the correct login is as I have no idea what else it could be?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Wrong account when trying to rename device

@LilacDaffodil

Thanks for the inquiry.

For more information about the features and functionality of your device, we would recommend contacting your device provider.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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