Roku Mobile App

[matonly1T]

Hi all,

Just wanted to share this on the off chance this hasn't been discovered yet:

Yesterday I discovered a bug regarding the Roku App. 

If a user has chosen to name their RokuTV and it involves using any special characters like a "&" symbol, the app will not be able to discover the TV. I had named my Roku TV - M & T. As a result, the TV was not discoverable until I changed it to something else.

Hope this helps!

-Matonly1T

[RokuTannerD]

Thanks for sharing your observations here. 

To confirm, removing the special character from the device name allows you to connect to the TV successfully? 

I'll pass this along to our team to take a closer look. 

Cheers,
Tanner

[matonly1T]

Hi Tanner,

Confirmed! Once I removed the '&' the app found the TV immediately and connected successfully.

It looks like punctuation like " is fine but special characters are the issue.

Thanks

[RokuTannerD]

Thanks for confirming. Our team is looking into this currently. 

Please stay tuned for further updates! 

Cheers,
Tanner

[Travieso]

I have been trying to connect my Netflix account but my password includes a symbol in the password that is not present in the selection provided by Roku. What am I supposed to do? 

I don't want to go through the trouble of changing such a great password on my multiple other devices.  Advice please?

[Cld2b]

I also am having same issue. Guess I will to change my password to remove ampersand since they don’t seem to fix this issue posted last year 

[tcamca]

Try entering your password (if it has a special character like an '&') with "Show Password" off. You'll see the dots increment across the screen - DO NOT select "Show Password".

This worked for me - I have a password with an '&' in it and with 'Show Password" on, it would not take that character.

This was for the NETFLIX application.

[johnharvard]

This is still a bug BTW. Just got a Roku Express and it wouldn't accept the '&' or any other characters on that screen. Didn't try the "show password" workaround so I don't know if that works.