Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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matonly1T
Level 7

Special Character Bug

Hi all,

Just wanted to share this on the off chance this hasn't been discovered yet:

Yesterday I discovered a bug regarding the Roku App. 

If a user has chosen to name their RokuTV and it involves using any special characters like a "&" symbol, the app will not be able to discover the TV. I had named my Roku TV - M & T. As a result, the TV was not discoverable until I changed it to something else.

Hope this helps!

-Matonly1T
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3 Replies
Community Manager
Community Manager

Re: Special Character Bug

Thanks for sharing your observations here. 

To confirm, removing the special character from the device name allows you to connect to the TV successfully? 

I'll pass this along to our team to take a closer look. 

Cheers,
Tanner
Tanner D.
Roku Community Manager
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matonly1T
Level 7

Re: Special Character Bug

Hi Tanner,

Confirmed! Once I removed the '&' the app found the TV immediately and connected successfully.

It looks like punctuation like " is fine but special characters are the issue.

Thanks Smiley Happy
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Community Manager
Community Manager

Re: Special Character Bug

Thanks for confirming. Our team is looking into this currently. 

Please stay tuned for further updates! 

Cheers,
Tanner
Tanner D.
Roku Community Manager
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