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Sheasheaxoxo83
Level 7
‎08-01-2020 08:25 PM

Roku premiere and app remote

I have a roku premiere and lost my remote. I have downloaded the roku remote app and I cannot figure out how to get the app to connect to the roku. It’s not popping up as a connectable device. 

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RokuDanny-R
Roku Employee
Roku Employee
‎08-04-2020 03:21 PM

Re: Roku premiere and app remote

@Sheasheaxoxo83 

Thanks for the inquiry.

Please be aware that the Roku device and mobile device with the Roku mobile app need to be on the same wireless network.

For more information about the Roku mobile app, visit our Support page here: Why does the Roku mobile app not see my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Arora_manish75
Level 7
‎09-07-2020 09:26 PM

Re: Roku premiere and app remote

My app can see roku premiere but it freezes when I try to use app remote and I get a message of " close app, wait or send feedback" after sometime.

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