Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Level 7

Roku premiere and app remote

I have a roku premiere and lost my remote. I have downloaded the roku remote app and I cannot figure out how to get the app to connect to the roku. It’s not popping up as a connectable device. 

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Roku Employee
Roku Employee

Re: Roku premiere and app remote


Thanks for the inquiry.

Please be aware that the Roku device and mobile device with the Roku mobile app need to be on the same wireless network.

For more information about the Roku mobile app, visit our Support page here: Why does the Roku mobile app not see my Roku® streaming device?


Danny R.
Roku Forum Moderator
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Level 7

Re: Roku premiere and app remote

My app can see roku premiere but it freezes when I try to use app remote and I get a message of " close app, wait or send feedback" after sometime.

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