Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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taymay93
Level 7

Roku mobile app blank screen while trying to connect to tv

I’m trying to connect my mobile app to my tv. When I click devices on the app it just shows a blank screen. I see a lot of people saying a message pops up when there aren’t any TVs in range but I don’t get any message it’s just blank. I checked everything I’m not sure what the problem is. 

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5 REPLIES 5\
boogernose
Level 18

Re: Roku mobile app blank screen while trying to connect to tv

what kinda Router do you have?

---A problem clearly stated is a problem half solved---.
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taymay93
Level 7

Re: Roku mobile app blank screen while trying to connect to tv

I have xfinity so I have the XFi 

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makaiguy
Community Streaming Expert

Re: Roku mobile app blank screen while trying to connect to tv

Sorry if this is too basic a question, but one never knows ...

Do you have your phone's wifi turned on, and is it connected to the same home network as your Roku TV?.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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taymay93
Level 7

Re: Roku mobile app blank screen while trying to connect to tv

Yes I do! I made sure of it last night. Even checked the IP address to make sure. It’s just weird because nothing shows up when I go to devices. I have other roku’s in the house I’m not sure why none are showing up.

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makaiguy
Community Streaming Expert

Re: Roku mobile app blank screen while trying to connect to tv

Is this on an iPhone? If so, what iOS version? Lots of problems being reported by people using the iOS version of the Roku app lately.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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