Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Keverett55
Level 7

Roku app wont connect to my Roku device

My roku and my Android phone are on the same wifi but when i go to devices on my Roku app it cant fine my device. So i restarted my roku and even tried using my Roku's ip address to connect it but i tells me it doesn't exist. I do not know what else to do. I just want to connect my phone to my roku please help. #roku help 

2 REPLIES 2\
DBDukes
Community Streaming Expert

Re: Roku app wont connect to my Roku device

@Keverett55 

Which Roku device do you have? The model number is very useful. Settings > System > About

What do you mean you tried to connect via the IP address? From within the Roku app on your phone? Or from phone settings?

Is there any chance your phone is on your network's 5 GHz network?

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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Chill31350
Level 7

Re: Roku app wont connect to my Roku device

I’m having similar problem, both my TV’s were connected, and 4 days ago they just were gone from the Roku app, and so , I did a factory reset after that I can connect to oneTV  but not the other TV, they are both TCL brands 

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