Roku Mobile App

[JulienLMagnan]

After going through all the steps in the support article for the app ( https://support.roku.com/en-ca/article/115001480188-why-does-the-roku-mobile-app-not-see-my-roku-str... ) the Roku App is still unable to connect to my TV. 

- The network is exactly the same,

- It is on a private network,

- My router is not in AP mode,

- The signal strength is good,

- I've restarted both my devices,

- The TV is on Default in the Network access,

- My phone is not on a VPN,

- I've tried connecting manually and it still fails

I'm kinda hoping there is something I could have forgot, maybe some special setting I could change in my router?

Thanks!

[12Kevin]

Sorry to say I have the same situation, except I have two TCL series 4 Roku TVs. One is 32" the other is a new 65". The 32" still works fine with the Roku app. The 65" worked fine for one week with the app. Then the 65" stopped working with the app couple days ago. I applied and verified all the same solutions and settings, plus restored the 65" to factory settings and started from scratch. Just wanted you to know you're not alone.  

[JulienLMagnan · Accepted solution]

In fact, I fixed it by restarting my router!

[12Kevin]

Many thanks. I thought I'd rebooted the router already, but thought I'd try again and leave it off for a couple minutes. That did the trick!

[Solo4L]

Thank you thank you thank you....I tried for 2 hours trying to figure this out before I found this post.  Resetting the router worked!