Help

Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1993Chillen1993
Level 7
‎01-06-2020 01:24 PM

Roku app remote stays awake

When I select the remote part of the Roku app my phone stays awake is this normal

Labels (1)
Labels
0 Kudos
Reply
6 REPLIES 6\
atc98092
Community Streaming Expert
‎01-06-2020 02:05 PM

Re: Roku app remote

@1993Chillen1993 wrote:

When I select the remote part of the Roku app my phone stays awake is this normal

Yes, I believe that's normal. It's because some users want to use the private listening function, which requires the phone to stay active. But you should be able to use the power button to put it back to "sleep", which is really just turning the display off to conserve the battery.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos
Reply
k9gardner
Level 7
‎03-01-2022 05:30 AM

Re: Roku app remote further response

It should, of course, be governed by a Preferences setting, and it is not. I’m sure I’m not the only one who has found his phone drained and hot after forgetting to exit the app. 
Which by the way I wouldn’t need if there were a “find remote” capability in Roku! 

0 Kudos
Reply
atc98092
Community Streaming Expert
‎03-01-2022 06:29 AM

Re: Roku app remote further response

@k9gardner wrote:

Which by the way I wouldn’t need if there were a “find remote” capability in Roku! 

The Ultra has a find remote function, but I believe it's the only one that does. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos
Reply
AppDesigner
Level 7
‎04-18-2022 12:18 AM

Re: Roku app remote stays awake

I’m looking for an alternative app for my Roku TV. WHO LIKES WATCHING TV WITH THEIR PHONE LIT UP? It seems more likely for Roku to accommodate their users instead of the other way around. 

0 Kudos
Reply
atc98092
Community Streaming Expert
‎04-18-2022 05:49 AM

Re: Roku app remote stays awake

@AppDesigner wrote:

I’m looking for an alternative app for my Roku TV.

There might be an alternative app (you didn't say if you have an Android or iPhone), but it's still going to need to be active on your phone to use it. You could also get an inexpensive universal IR remote that lists Roku TVs as a supported device. 

That said, the phone only needs to be "lit" while you're actually using it to control the TV. Once you've selected the channel to watch and have your volume set, your phone can go back to sleep until you need a control function again. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos
Reply
Ello2022
Level 12
‎04-18-2022 05:52 AM

Re: Roku app remote stays awake

@AppDesigner  The Official Roku Remote Control app for iOS or Android can be used even if your phone is locked. I do this all the time. The app is still working cause you did not close it out. You just lock your phone screen. It’s that easy. 

0 Kudos
Reply