Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Level 8

Roku app private listening

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Is it possible to use the private listening function of the Roku app without the app muting the TV speakers. I wear hearing aids and would like to stream to my aids while my wife continues to listen to the TV speakers. I am able to do this, of course, with the Roku remote but my aids provide much better sound quality.

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Community Manager
Community Manager

Re: Roku app private listening

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@Dan49  Hi there! Thanks for getting in touch. Unfortunately, that functionality would not be supported. Using private listening will mute the TV's speakers. 

Another method you might try would be using the Roku mobile app for simultaneous private listening. We allow up to four mobile devices to use private listening at the same time. You could both listen via mobile private listening using this method. See more here: https://support.roku.com/article/217478308-how-do-i-use-headphones-on-my-mobile-device-for-private-l...

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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Community Manager
Community Manager

Re: Roku app private listening

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@Dan49  Hi there! Thanks for getting in touch. Unfortunately, that functionality would not be supported. Using private listening will mute the TV's speakers. 

Another method you might try would be using the Roku mobile app for simultaneous private listening. We allow up to four mobile devices to use private listening at the same time. You could both listen via mobile private listening using this method. See more here: https://support.roku.com/article/217478308-how-do-i-use-headphones-on-my-mobile-device-for-private-l...

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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Level 7

Re: Roku app private listening

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I would love to see that changed, I like to watch movies with the whole family (my kids do not have cell phones) and I can't hear the TV unless it through the remote (or app on the new TV). It worked with the remote on the ultra, all you needed to do was click the volume in a certain sequence. Not sure why they won't let that happen with the app. 

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Level 7

Re: Roku app private listening

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Next generation of TV's and remotes by roku should take an example from SharperImage Hearing Impaired TV Headphones. The TV's should also accept any bluetooth headphones directly from tv allowing independent volume control. Private listening in app DOES NOT WORK. Voice is not synched. Tried everything you can suggest. You have the technology to allow any bluetooth headphones to roku tv' and independent volume control. I am not buying another tv until this is on the market. My next tv will be bought from MGM with this built in, Roku, samsung, visio, other.


@RokuTannerD wrote:

@Dan49  Hi there! Thanks for getting in touch. Unfortunately, that functionality would not be supported. Using private listening will mute the TV's speakers. 

Another method you might try would be using the Roku mobile app for simultaneous private listening. We allow up to four mobile devices to use private listening at the same time. You could both listen via mobile private listening using this method. See more here: https://support.roku.com/article/217478308-how-do-i-use-headphones-on-my-mobile-device-for-private-l...

 

Thanks,

Tanner


 

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