Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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HaleyDWebb
Level 7

Roku app not connecting to roku device

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I'm on the hotel dorm connect and I've connected the app to my device before, it worked fine. In trying to connect again and the app will not pull up my device. Ive restarted the device and my phone. They're on the same network, too.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku app not connecting to roku device

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Hi,

Thanks for letting us know about the issue that you are experiencing.

We recommend taking a look at the troubleshooting steps outlined in our Support page here: Why does the Roku mobile app not see my Roku® streaming device? 

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku app not connecting to roku device

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Hi,

Thanks for letting us know about the issue that you are experiencing.

We recommend taking a look at the troubleshooting steps outlined in our Support page here: Why does the Roku mobile app not see my Roku® streaming device? 

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

atc98092
Community Streaming Expert

Re: Roku app not connecting to roku device

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@HaleyDWebb wrote:
I'm on the hotel dorm connect and I've connected the app to my device before, it worked fine. In trying to connect again and the app will not pull up my device. Ive restarted the device and my phone. They're on the same network, too.

Public WiFi, such as a dorm or hotel, usually make other devices on the same network hidden. So depending on the network settings (nothing that you as a use can access) you might not be able to use the app. If it worked before but not now, chances are the network admins saw their mistake and have enabled the hidden feature. 

Trust me, this is something you should have on a public network. You don't want other people to be able to see your devices, because that's the first step to getting hacked. And if you could see your Roku on the app, so could anyone else on the network. Not safe at all. 

Dan

Roku Community Streaming Expert

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PurpleSky
Level 8

iPhone 8plus not connecting to Roku app

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Hello Danny,

I used to be able to connect but today I can't. I see the android phone can but not mines.  I tried connecting manually. I noticed missing two numbers so I inserted but still can't connect.  Is there anything you can help. I can checked what you posted to the other person. I did everything still can't connect to the device. 

Thanks

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Ladywins
Level 7

Re: iPhone 8plus not connecting to Roku app

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I’m gaveling the same problem with my iPhone x

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Ladywins
Level 7

Re: Roku app not connecting to roku device

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The steps are not working for me I have an iPhone is that why

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Thanns
Level 7

Re: iPhone 8plus not connecting to Roku app

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Im having the same problem on my iPhone 8 and have tried everything in their so called help guide...anyone found an actual solution? 

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DBDukes
Community Streaming Expert

Re: iPhone 8plus not connecting to Roku app

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@Thanns wrote:

Im having the same problem on my iPhone 8 and have tried everything in their so called help guide...anyone found an actual solution? 


Have you confirmed your phone and Roku are connected to the same WiFi network? That is, your iPhone is showing a WiFi connection rather than a cellular connection?

If so, is your iPhone in WiFi Assist mode? If it's using cellular to assist the WiFi connection, turn that option off.

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

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