Help

Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
repiuk
Level 7
‎10-03-2020 02:48 AM

Roku app gone from app store (EU)

The roku app on my Samsung S9+ started crashing at every start. Decided to uninstall and reinstall the app. To my surprise the app has disappeared in the google app store.

I also can't install Amazon Prime on any of my 4 Roku's...

Checked my account from the roku website. I can't see anything wrong.

Labels (1)
0 Kudos
Reply
4 REPLIES 4\
repiuk
Level 7
‎10-03-2020 03:11 AM

Re: Roku app gone from app store (EU)

Amazon NL confirmed Roku should work with Amazon Prime. The disappearance of the Roku app in the Google play store and the Prime Video app in the Roku app store are related?

0 Kudos
Reply
makaiguy
Community Streaming Expert
‎10-03-2020 06:37 AM

Re: Roku app gone from app store (EU)

Roku is starting to roll out version 9.4 of its operating software.  Did you just receive it?  Find out via Settings > System > About.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
0 Kudos
Reply
repiuk
Level 7
‎10-03-2020 07:08 AM

Re: Roku app gone from app store (EU)

No not yet. Should that solve the missing Amazon Prime channel?

0 Kudos
Reply
makaiguy
Community Streaming Expert
‎10-04-2020 04:30 AM

Re: Roku app gone from app store (EU)

@repiuk wrote:

No not yet. Should that solve the missing Amazon Prime channel?

Not necessarily..  There have been a rash of unusual problems reported here in the last couple of days and I wanted to see if the new Roku software was the cause.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
0 Kudos
Reply