Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Level 7

Roku app and Roku tv connection issue

I have tried to connect my Roku app to my Roku TV a few times, and at first the app just couldn't find my TV. So I tried manually adding the TV with the IP address. Even with being on the same wifi and putting in the IP address it still wouldn't connect. I forgot about it for a while, and tried to connect again today. My TV was on and I had Hulu on in the background, the app found my tv but said it was off. I tried to connect and it said "waking tv up" and then told me it could not connect and to turn on my TV and try again. I tried 3 times, turning my TV off and on again, it wouldn't work. I tried to connect with the IP address again, and my phone had the IP address 3/4 auto populated and wanted me to finish it. However part of what was auto populated was wrong. I tried easing it and typing the correct IP address in and it again told me it could not wake up my device and I needed to turn it on. The TV was on the whole time, and I can't figure out how to connect the app to my TV. 

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6 Replies
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Level 17

Re: Roku app and Roku tv connection issue

Are you sure you have the officially supported Roku app?

Remove it and reinstall it on your phone making sure its the Official App.

Is it IOS or Android?

Have the TV on and streaming something on Roku.

What type of wifi router do you have? That also feeds the Roku?

Is your remote working fine?

https://community.roku.com/t5/Roku-Mobile-App/bd-p/roku-mobile-app

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 7

Re: Roku app and Roku tv connection issue

I've had a very similar problem where the app often won't connect to the Roku streaming stick.  I have to reboot my modem / router to get it to work.  Using an iPhone X and the official roku app.

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Level 7

Re: Roku app and Roku tv connection issue

I find that I had to move my Roku TV of my guest WiFi. Something to do with how my router hides my ip for the guest WiFi. 

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Level 7

Roku app not connecting to tcl roku tv

I have a TCl Roku TV. When I tried to connect my Android Roku app to the TV it would not come up in devices page. I tried manually entering the IP address. Updating the Roku. Making sure that the network was public. Tried resetting the connection. I tried resetting the TV. And followed just about every avenue that the online troubleshooting pages could offer and still no luck. I also have a standalone Roku that I was able to get connected so I'm positive it's not an issue with the Wi-Fi or router settings. On top of this it is impossible to get someone on the phone and truly get down to the bottom of this.

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Level 7

Re: Roku app and Roku tv connection issue

Having the same issue with no resolution 

Thanks ropoo 

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Level 7

Re: Roku app and Roku tv connection issue

I've had the same problem.  Sometimes my RokuTV shows up on the app, sometimes not.  My other Roku device shows up every time.

All my devices are on the same subnet, network, router, etc.  Actually the Roku device that does work is older on the 2.4 Ghz and I see that all the time.  My other devices on the 5G....

Oh, as I wrote this, I think I found the problem.  The RokuTV doesn't like the 5G.  When I put the RokuTV on the 2.4Ghz it was almost instantly found on the Roku App.

I had to separate the SSIDs on my router so one was for 2.4Ghz, and another was for 5Ghz.   With the RokuTV on the 2.4Ghz, it seems to work fine now.  My other devices can be on either 2.4 or 5Ghz.

Might suck as this is a 4k TV and doubt it can get 4k over the 2.4Ghz.

One more thing that I think helped was to disable ASUS "airtime fairness".  It seems to disconnect lower usage devices randomly.

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