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Lh2198
Level 7
‎02-22-2021 03:27 PM

Roku TV is not recognized by the remote app on iOS v13

Previously my Roku remote app worked flawlessly. A few days ago it stopped working. I have read all the posts I can find. I have tried to connect manually. Entered the IP address and it does not recognize it. It is on a private network. My other Roku device works fine. Other app users in the household do not have a problem. I have factory reset the tv. Checked the wireless connection. What else can I do?  

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Tivoburkee
Community Streaming Expert
‎02-22-2021 04:29 PM

Re: Roku TV is not recognized by the remote app on iOS v13

The cellphone you're using the app from has to be on the same internet network and password as the roku is. 

Edmund
Roku Community Streaming Expert

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CHINOOKUU
Level 7
‎11-23-2021 04:22 PM

Re: Roku TV is not recognized by the remote app on iOS v13

Heretofore, my ROKU apps have recognized my ROKU two hours ago. Hence, this is an arbitrary problem from ROKU.  I have MANUALLY inserted my IP address to humor the "support" and it DOES NOT WORK!

 

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