Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Lh2198
Level 7

Roku TV is not recognized by the remote app on iOS v13

Previously my Roku remote app worked flawlessly. A few days ago it stopped working. I have read all the posts I can find. I have tried to connect manually. Entered the IP address and it does not recognize it. It is on a private network. My other Roku device works fine. Other app users in the household do not have a problem. I have factory reset the tv. Checked the wireless connection. What else can I do?  

0 Kudos
2 REPLIES 2\
Tivoburkee
Community Streaming Expert

Re: Roku TV is not recognized by the remote app on iOS v13

The cellphone you're using the app from has to be on the same internet network and password as the roku is. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
CHINOOKUU
Level 7

Re: Roku TV is not recognized by the remote app on iOS v13

Heretofore, my ROKU apps have recognized my ROKU two hours ago. Hence, this is an arbitrary problem from ROKU.  I have MANUALLY inserted my IP address to humor the "support" and it DOES NOT WORK!

 

0 Kudos