Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Roku Remote App Doesn't work on ChromeOS w/ Android Support

Hi, I'm not sure where to report this.  I'm using the developer beta of ChromeOS on my Asus C201 chromebook.  With this version of ChromeOS you can enable the Google Play Android App Store and install native Android Apps on the Chromebook.  Using this feature, I installed the Roku app on my Chromebook and it doesn't work.  The app launches but immediately displays a "No Wifi" error message.  This doesn't really surprise me since the app support for ChromeOS is not finished yet.  However, it is something that Roku's engineers probably should be made aware of somehow.  I logged into my account on Roku's website and I didn't see a way to report something like this directly to Roku.  I'm sure it is possible, but I didn't see how, thus I am reporting it here in hopes that it will be seen by Roku staff.
5 Replies

Re: Roku Remote App Doesn't work on ChromeOS w/ Android Support

I'm having this same issue now a year later. Also on Chrome OS, but using the Roku Android App. I would very much like to use my Chromebook to control my Roku, but it keeps saying Wifi isn't active even though it is.

Level 7

Re: Roku Remote App Doesn't work on ChromeOS w/ Android Support

Same problem running the roku app on my Asus chromebook. It says my ip address is not on a private network, but it definitely is.

Level 7

Re: Roku Remote App Doesn't work on ChromeOS w/ Android Support

My first post ever so please be kind if I messed up.

I am also having the "IP is public" issue.

All was fine till the last few updates.

Google locks unknown sources so I can not test the backups of the older apps (the APK file) I have so I could see when this happen.

I know I have the range 192.168.xx.xx as my side of the network and the chrome book/box's were shown in the routers table in the range with the TCL tv and other ROKU external device. All should be fine.

The OS and app updated around the same time for me and it all was working before.

Google may have just added another secure layer between its android and chrome OS that is breaking things. I have no clue if that is the case as I am just now digging deeper.

ROKU may just need a button to bypass the screen if the users knows its an error.

While this popup was on the screen I see the TCL TV and my other ROKU external device found and then listed behind this pop up as I watched.

The app can find them, But this pop up is a road block.

I tested a free 3rd party ROKU control app on the chrome OS/Browser store and it had no issues.

If only ROKU had a real e-mail address to someone other than public support then I am sure the data that I can pull from even the chrome OS system logs could solve the issue.

Well, I don't see need to check back here.

I just wanted to say It worked till the check ROKU added for the IP address is now blocking any use to control the devices and it seems no brand of chrome book or box so far I could get my hands on will get past this pop up.

ASUS ChromeBox3,Acer Chrome books and others all have the issue and they had android 7.1.1 and now android 9 as of the new OS update.

Sorry every one, I have the issue too so I know the feeling.

I wish the world of tech was more stable.

Level 7

Re: Roku Remote App Doesn't work on ChromeOS w/ Android Support

This is a real and ongoing problem. Is anyone working on it? Is there a better way to report the problem? Does anyone from Roku read this? Is there an echo in here? ... o in here? ... here?

Level 7

Re: Roku Remote App Doesn't work on ChromeOS w/ Android Support

Android on ChromeOS uses a bridged NAT connection with a firewall internally, in order for Chrome OS to have network separation from Android. The Roku App searches the network scope and because of the NAT it cannot see the Roku devices in the local scope. Roku needs to release an app update to address this issue. On newer Chrome OS devices with Linux support you can clearly see the issue when you look at the network adapters with a terminal session.