Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Dhernandez
Level 7

Roku Mobile App, iPhone 11/12 freezing on device option

I recently got a iPhone 12 Pro Max. Downloaded the Roku mobile app and every time I went on the app and click on “devices” it freezes. Doesn’t let me click on “Roku channel” or “Remote” and I have to close the app. I had an iPhone 7+ and never had an issue. My husband has the iPhone 11 is also having this issue.

My physical remote is damaged and glitches and I never know when it’s going to work and i always cross my fingers it’ll turn on the tv just so my Roku mobile connects automatically (without me having to click on devices and having it freezing) so I just have to click on the remote option

5 Replies
Kdaigle
Level 7

Re: Roku Mobile App, iPhone 11/12 freezing on device option

I’ve been having the same problem for a week now. No matter how many times I delete the app and retry. It just freezes.

3pacfuzz
Level 7

Re: Roku Mobile App, iPhone 11/12 freezing on device option

Same thing here. Using iPhone XR, last couple days, doesn’t show any devices, and when I go to devices the whole app freezes.

0 Kudos
Kcfullerton
Level 7

Re: Roku Mobile App, iPhone 11/12 freezing on device option

I’m having the exact same issue. I have an iPhone 8 and when I click on the devices tab the app freezes. The other two tabs work just not the devices one

0 Kudos
luisfilipesilva
Level 7

Re: Roku Mobile App, iPhone 11/12 freezing on device option

I’m having the same issue. It’s seems they break the app on 7.5.0 update. iPhone 8+.

0 Kudos
janson
Level 7

Re: Roku Mobile App, iPhone 11/12 freezing on device option

Same problem here on an iPhone 8. 

0 Kudos