My Roku Mobile App will only stay connected to my Roku until my phone locks. I constantly have to reconnect. Is there anyone else experiencing and is there a fix? My phone I am using it on is an android.
Hi there,
Thanks for the notes. Please include more details about your current setup, and configuration so we can help take a closer look.
- What make/model of Android device are you using?
- What version of Android OS is it running?
- What specific version of the Roku mobile app do you have installed?
- Have you double checked your Android device's settings to see if you have any data saving or power saving features enabled that may be constricting app data/usage whenever your screen is locked or the phone in inactive? (These types of features may impact the functionality of any app. )
With more information, we can try to help provide further assistance.
Thanks,
Tanner
I don't have an Android phone any longer, but I don't recall that problem with a Galaxy S8. And the iOS app is fine as well. Wondering if there's a setting in Android that only allows the app network access when opened.