Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Level 7

Roku Mobile App doesn't stay connected

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My Roku Mobile App will only stay connected to my Roku until my phone locks. I constantly have to reconnect. Is there anyone else experiencing and is there a fix? My phone I am using it on is an android.

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Level 8

Re: Roku Mobile App doesn't stay connected

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Roku Mobile App version 6.0.15.304189
Moto Z3 phone
Android version 9 build PDXS29.84-42-3


So... various 3rd party Roku remote control apps keep their connection to the Roku TV indefinitely; however, the Roku Mobile app (from Roku) would disconnect at some point north of 5 minutes. After more testing on my device, I found that the Roku Mobile app disconnections were related to some app settings that can be modified.


Note that there are high level battery management settings that are configured by navigating to Settings / Battery.  On my phone, under Settings / Battery... I had 'battery saver' = off, and 'adaptive battery' = off. Thus, I thought all battery management/optimization was, well you know... completely 'off'.  I found that this was not true… there is a more granular battery management setting associated with each app (under Settings / Apps & Notifications) and that was ‘on’ by default. Here's how you get to that lower level app setting:

  1. Go to Settings / Apps & Notifications
  2. Select 'Roku' from the apps list. If you haven't run the Roku app recently then you may need to expand the list of apps to see it.
  3. Select Advanced / Battery / Battery Optimization
  4. You'll now see a list of apps that are NOT 'battery optimized'.  The default is 'battery optimized' so the Roku app likely won't appear in the list.  Near the top right of the screen select the down arrow to change the app list from 'Not optimized' to 'All Apps'.
  5. Scroll down the list and select the Roku app.
  6. You'll see two battery management options for the app... 'Optimized', or 'Not Optimized'.
    In my case, when 'Optimized' is selected, the Roku Mobile app will disconnect soon after 5 minutes of phone inactivity. If 'Not Optimized' is selected the app stays connected indefinitely.

Not surprisingly, the phone battery drains quicker when 'Not Optimized' is selected.  You'll need to select the configuration that is best for your needs. 

Overall the Roku Mobile app (from Roku) is a nice app and I prefer it by a wide margin when compared to the other 3rd party Roku remote control apps I tried.

 

 

 

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Level 7

Re: Roku Mobile App doesn't stay connected

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I came across your post while searching the same issue. Still searching for a resolution.
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Level 19

Re: Roku Mobile App doesn't stay connected

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Hi there, 

Thanks for the notes. Please include more details about your current setup, and configuration so we can help take a closer look. 

- What make/model of Android device are you using? 

- What version of Android OS is it running? 

- What specific version of the Roku mobile app do you have installed? 

- Have you double checked your Android device's settings to see if you have any data saving or power saving features enabled that may be constricting app data/usage whenever your screen is locked or the phone in inactive? (These types of features may impact the functionality of any app. )

With more information, we can try to help provide further assistance. 

 

Thanks,

Tanner

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Level 20

Re: Roku Mobile App doesn't stay connected

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I don't have an Android phone any longer, but I don't recall that problem with a Galaxy S8. And the iOS app is fine as well. Wondering if there's a setting in Android that only allows the app network access when opened. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Roku Mobile App doesn't stay connected

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I came across this post when having the same issue.
Up to date Google pixel 3 xl, spectrum wifi with great signal, Roku model number 8624X (Phillips Roku TV,) running 9.2.04129.

I have no battery settings that should infere. Ive been booted out of the remote screen in the app before, and when going back it suddenly shows me the connect button again and can't find the Roku. Or, if it displays the Roku in grey, I select it and it just times out while trying to 'wake up roku.' the ONLY work around I've found is to restart my wifi module and try again. It's getting worse by the day and I'm sick of having to jump through hoops to connect to it! Really really hoping for a solution !!!
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Level 8

Re: Roku Mobile App doesn't stay connected

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Roku Mobile App version 6.0.15.304189
Moto Z3 phone
Android version 9 build PDXS29.84-42-3

The Roku mobile app disconnects when my phone is inactive for more than a minute or so.  Then, when I open the app, the 'Connect' button is active and I have to go through the process of reconnecting the mobile app to my TCL series 6 TV.  The mobile app disconnect is not random; it happens every time the phone is idle for a short period of time.  PITA.

Question to Roku developers... is this behavior by design, or is this a problem that you are trying to resolve?  I hope you are trying to fix it.

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Level 19

Re: Roku Mobile App doesn't stay connected

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@mikeism @Erparus 

Thanks for the notes here. I am not able to reproduce this issue when testing on my Android device (LG model), which leads me to think there may be other factors involved here related to power management settings or features on your specific devices. 

Have you double checked your Android phone's settings to see if you have any data saving or power saving features enabled that may be constricting app data/usage whenever your screen is locked, or when the phone in inactive? (These types of features may impact the functionality of any app. ) For instance, In Settings>General>Power on my phone, I have a 'Battery saver' section that allows me to configure different levels of battery saving functionality, including restricting the operation or data usage of apps running in the background, or when my phone screen is locked. 

I might recommend looking into those types of settings a bit more to see if you can resolve the issue. Please keep us posted! 

 

Thanks,

Tanner

 

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Level 8

Re: Roku Mobile App doesn't stay connected

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Thanks for the feedback Tanner...

A few more notes from further testing...

When I am NOT charging the Moto Z3:     The mobile app continues to disconnect.  It disconnects from the Roku server on the TCL TV and it disconnects from the Roku server on the Roku soundbar that I purchased yesterday.

When I am charging the Moto Z3 phone:   The Roku Mobile app never disconnects from the TV nor from the Roku soundbar. 

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Level 19

Re: Roku Mobile App doesn't stay connected

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Thanks for following up.

There isn't a server connection made when you connect to your device using the Roku mobile app—the connection is a local connection directly to your mobile device via the wireless network that both devices are connected to. What this behavior indicates, is that your phone is somehow severing the active wireless connection when it is running on battery power.

I would recommend contacting your wireless carrier or phone manufacturer's support and inquiring further to see what settings you may be able to adjust to prevent this from happening. This typically relates to a power management setting that aims to preserve battery life on some mobile devices. 

Please keep us posted! 

 

Thanks,

Tanner

 

 

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Level 8

Re: Roku Mobile App doesn't stay connected

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Previously, I installed a different Roku remote app from the Android store and that app did not exhibit the disconnect like the Roku Mobile app.  The other app used wifi as well.  I'm going contact Roku tech support.  Will update here later if I find something useful. 

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