Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
cancel
Showing results for 
Search instead for 
Did you mean: 
koam
Level 7

Roku 3 (4200) Mobile Private Listening ?

Jump to solution

I have a Roku 3 and the Roku app from Roku, Inc. on a Google Pixel 2 XL running Android 10.  The TV is a Sharp Aquos. 

On the Remote on the Android App, there is no Headphones icon.  

There is a microphone icon but it's not working for voice and if I type in the search "mute volume" it find nothing.  The mic icon is to search for TV show or movie names.

The Android's volume buttons have no control over the volume on the Roku even when the Roku app remote is on screen. 

There is no newer version of the Roku app from Roku, Inc. in the Google Play store.   

App version is 6.0.14.283466  Oct 4, 2019

[Topic moved, title updated to reflect issue]

Labels (2)
0 Kudos
1 Solution

Accepted Solutions
Community Manager
Community Manager

Re: Roku 3 (4200) Mobile Private Listening ?

Jump to solution

@koam Thanks for the question here. Mobile private listening isn't supported on the Roku 3 (model 4200). Only remote private listening with the original remote is supported. This is why you do not see the headphone icon in the mobile app. 

Hope that help clarify! 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

0 Kudos
1 Reply
Community Manager
Community Manager

Re: Roku 3 (4200) Mobile Private Listening ?

Jump to solution

@koam Thanks for the question here. Mobile private listening isn't supported on the Roku 3 (model 4200). Only remote private listening with the original remote is supported. This is why you do not see the headphone icon in the mobile app. 

Hope that help clarify! 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

0 Kudos