Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Babygirl85
Level 7

Remote from phone and Roku TV

Having issues connecting my phone remote to me Roku tv it’s saying it’s not found

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11 Replies
boogernose
Level 18

Re: Remote from phone and connection

Is your Roku connected to a Router?

ask this guy @Tivoburkee 

---A problem clearly stated is a problem half solved---.
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Babygirl85
Level 7

Re: Remote from phone and connection

It’s built into my tv 

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boogernose
Level 18

Re: Remote from phone and connection

What is your Internet service? do you know?

Are you using an Ethernet cable?

Your TV might be too old.

---A problem clearly stated is a problem half solved---.
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Babygirl85
Level 7

Re: Remote from phone and connection

Spectrum and we’re able to play Hulu and what not on it 

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boogernose
Level 18

Re: Remote from phone and connection

Your TV might be too old.

Ask @Tivoburkee  he'll be along or you can click on his name and send him a Private Message

---A problem clearly stated is a problem half solved---.
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Babygirl85
Level 7

Re: Remote from phone and connection

We only had it a couple weeks brand new and it connected to my phone at first but not now

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boogernose
Level 18

Re: Remote from phone and connection

is your phone logged into the wifi???

---A problem clearly stated is a problem half solved---.
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Tivoburkee
Community Streaming Expert

Re: Remote from phone and connection

The phone and roku tv have to be on the same internet network and password, it sounds like the phone isn't using the home internet that roku is connected to. A real remote is needed, you can get many cheap roku tv IR remotes off of ebay for under  $10.

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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makaiguy
Community Streaming Expert

Re: Remote from phone and connection


@Tivoburkee wrote:

The phone and roku tv have to be on the same internet network and password, it sounds like the phone isn't using the home internet that roku is connected to.


If you have wifi turned off on your phone and are just connecting to the internet via your phone's data service, or if wifi is on but you are connected to a different network than your tv is using, your phone won't be able to find your Roku.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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