Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Kelpe1925
Level 8

Private Listening Out of Sync

I have a perfect set up with great bluetooth headphones. Everything was perfect up until private listening just stopped working. I went to check for updates, as that could be an issue and there was one for my Roku. I updated and it reset. I went back and it started working again, but the audio is was totally out of sync, making my watching experiance horible. Now 10 minutes later its not working at all again!

Has anybody else had this issue as of May 28th? Any fixes? This is really putting a damper on my experiance with Roku.

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5 REPLIES 5\
RokuDanny-R
Roku Employee
Roku Employee

Re: Private Listening Out of Sync

@Kelpe1925

Thanks for the post.

Can you please specify the issue you are experiencing? Are you using the Roku mobile app to connect to your bluetooth headphones?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Kelpe1925
Level 8

Re: Private Listening Out of Sync

Hello Danny,

Yes, I'm using the Roku app with bluetooth headphones. The audio is still out of sync. I cant find any way to fix it.

Tristan

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RokuDanny-R
Roku Employee
Roku Employee

Re: Private Listening Out of Sync

@Kelpe1925

Thanks for the update and clarification.

We would recommend taking a look at the troubleshooting steps regarding audio issues with private listening provided by our Support page here: How do I solve problems with private listening?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Kelpe1925
Level 8

Re: Private Listening Out of Sync

Yea, I've already went through all those steps. This didn't start happening until the latest Roku update. Everything before that worked perfect.

jpain3
Level 7

Re: Private Listening Out of Sync

Hi it's been over three months since the last post here. Bluetooth audio is still out of sync on private listening with no options to fix this. Anyone else figure this out?

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