Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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mrquinones23
Level 7

Premier remote not working

For some reason I’m not able to utilize my remote for my Premier Roku device. Are usually used my phone as the remote but recently moved and switch WiFi. Now I am not able to set up remote due to the fact Roku device is not connected on current Wi-Fi and without the remote working I cannot connect it to my current Wi-Fi. Roku Premiere (3920 series) 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Premier remote not working

@mrquinones23 

Thanks for the inquiry.

If you are using a different wifi network, you will need a physical remote to connect and setup the device in order to utilize the Roku mobile app on device again.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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