Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Customer65
Level 7

My Roku app “remote” keeps disconnecting every other day

Every other day I have to reconnect to a device which is my living room tv but then I click the tv and it just makes me wait 30 seconds and won’t connect time after time . It only connects like twice a week at this point only had the tv for 1 month and just got new internet . Very dissatisfied, can anyone help?

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3 REPLIES 3\
TheSnowFury
Level 8

Re: My Roku app “remote” keeps disconnecting every other day

I had this for a while, does your router support 2.4Ghz and 5Ghz?

What I found was that if my Roku device connected on 2.4Ghz and my phone on 5Ghz or visa versa then they wouldn't see each other.

As I have no devices that don't support 5Ghz I simply turned off 2.4Ghz on my router and have never have that issue since.

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Netgear
Level 7

Re: My Roku app “remote” keeps disconnecting every other day

I'm having trouble when I type in my email address and hit the star button to go on it want edit what do I need to do 

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RokuKariza-D
Roku Employee
Roku Employee

Re: My Roku app “remote” keeps disconnecting every other day

Hi @Netgear

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you clarify to us your concern?

With more information, we can assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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