Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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JLD_sail
Level 7

My Roku app keeps disconnecting from device

I’ve never had this issue before but now my Roku app keeps on disconnecting from my Roku and even if they are on the same network, I cannot get it to reconnect to my device. This renders my Roku useless as I no longer have a remote. I have tried everything from uninstalling the app and reinstalling it to resetting my Roku to resetting my phone and nothing seems to work. I have an iPhone 11 and use the latest version of iOS. I’ve also tried connecting manually with the IP address of my device but I keep getting the message that there are no devices at that address. Does anyone have a solution to this?

9 REPLIES 9\
Tdiz21
Level 7

Re: My Roku app keeps disconnecting from device

I’m having the same issue and can’t do a full set or I’ll lose access to my spectrum app so trying to avoid that but looks like it doesn’t work anyways. 

StreamerUser
Community Streaming Expert

Re: My Roku app keeps disconnecting from device


@Tdiz21 wrote:

I’m having the same issue and can’t do a full set or I’ll lose access to my spectrum app so trying to avoid that but looks like it doesn’t work anyways. 


You will not lose your Spectrum app from doing a factory reset (apps are associated with accounts, not devices).

You will only lose your Spectrum app if you manually remove it (highlight app, press Options (*), then Remove)  <--- Dont do this!

StreamerUser
Roku Community Streaming Expert

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Shek
Level 7

Re: My Roku app keeps disconnecting from device

What is your software version? I'm on 10.0.0 build 4209-80, and that update came today, apparently. However, I must have had a similar version update earlier issue, just started earlier this week - Sunday night, I think. I've been having the same problem all week. Then it started on my other roku tv today. Can't manually connect with the IP address, can't detect or wake up the TV. YouTube can't cast to the TV without manual connection usi g a code, but that might not require network connection.

a__l__a__n
Level 7

Re: My Roku app keeps disconnecting from device

Perhaps your issue is related to mine.  I wonder whether a recent Android 11 update broke the app.

Roku app on Pixel 3a+ suddenly can't see my Roku 2100 XDS

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a__l__a__n
Level 7

Re: My Roku app keeps disconnecting from device

This seems to be the culprit:

https://www.sammyfans.com/2021/04/14/android-11-restricts-samsung-smart-view-to-connect-with-chromec...

"The latest privacy policy of Android 11 restricts Chromecast connection through the Samsung Smart View application."

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blitzkriega
Level 7

Re: My Roku app keeps disconnecting from device

one thing i can tell you is roku does NOT have any good solution for this issue— the menial responses and roundabout troubleshooting their agents provide is a joke- my solution was ditch roku and get apple tv

StreamerUser
Community Streaming Expert

Re: My Roku app keeps disconnecting from device

A multiplatform streaming strategy is a good one - just make sure you keep the Rokus around and updated, that way when an app/service is only available on Roku, or works better on Roku, its there for you.  

The idea is you use the platform with the best app/experience for you, whether its Roku, Apple, FireTV, Android TV, etc.

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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tkjross
Level 7

Re: My Roku app keeps disconnecting from device

I'm having the same problem. The Roku app can't see my Roku-Ultra. I can't connect manually either. This very frustrating because there are curtain channels that you have cast to the Roku but now can't. It keeps telling me to make sure both my phone and Roku-Ultra is on the same network and they are. Roku needs to fix this otherwise they are loser a lot of customers. My wife can't connect her Iphone with Airplay either.

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a__l__a__n
Level 7

Re: My Roku app keeps disconnecting from device

Interesting.  My Android 7 phone connects to the Roku just fine using the latest Roku app.  And until recently my Android 11 phone did also.  Something changed around the beginning of July that broke Android 11 (and based on your report, also the iPhone).  But did not break Android 7.  Very puzzling.

You might try an older Android phone to see if you can connect the Roku app, and also check casting from YouTube.  Not a great workaround but maybe worth a try.

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