Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Su3Travels
Level 7

My Galaxy S10 won't recognise my device on the Roku app any more.

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All was working fine until the S10 forced a general update. Coincidence?

Network, permissions etc all checked and all still fine. Tried manual connection. It just says device does not exist on IP address even though my ROKU player assures me that it does.

Help- I want to play my music through my TV speakers again...

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makaiguy
Community Streaming Expert

Re: My Galaxy S10 won't recognise my device on the Roku app any more.

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I've had various Rokus fail to see my local net, but never my phones (S7 and S9+) but maybe the cure I've been able to use for the Rokus will work for your phone - reboot the router, then reboot the device (phone in this case).

 

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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makaiguy
Community Streaming Expert

Re: My Galaxy S10 won't recognise my device on the Roku app any more.

Jump to solution

I've had various Rokus fail to see my local net, but never my phones (S7 and S9+) but maybe the cure I've been able to use for the Rokus will work for your phone - reboot the router, then reboot the device (phone in this case).

 

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Su3Travels
Level 7

Re: My Galaxy S10 won't recognise my device on the Roku app any more.

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Thanks but I've already tried that. Rebooted Roku, rebooted router. Rebooted phone. Reinstalled the app. It must be something to do with the update.

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Su3Travels
Level 7

Re: My Galaxy S10 won't recognise my device on the Roku app any more.

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I had to reset the router rather than reboot. Then it worked. Hurray!

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Su3Travels
Level 7

Re: My Galaxy S10 won't recognise my device on the Roku app any more.

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It has just disappeared again - says device not found once more- it was there two seconds ago...

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