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Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Su3Travels
Level 7
‎08-29-2020 04:07 AM

My Galaxy S10 won't recognise my device on the Roku app any more.

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All was working fine until the S10 forced a general update. Coincidence?

Network, permissions etc all checked and all still fine. Tried manual connection. It just says device does not exist on IP address even though my ROKU player assures me that it does.

Help- I want to play my music through my TV speakers again...

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makaiguy
Level 19
‎08-29-2020 11:20 AM

Re: My Galaxy S10 won't recognise my device on the Roku app any more.

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I've had various Rokus fail to see my local net, but never my phones (S7 and S9+) but maybe the cure I've been able to use for the Rokus will work for your phone - reboot the router, then reboot the device (phone in this case).

 

 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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makaiguy
Level 19
‎08-29-2020 11:20 AM

Re: My Galaxy S10 won't recognise my device on the Roku app any more.

Jump to solution

I've had various Rokus fail to see my local net, but never my phones (S7 and S9+) but maybe the cure I've been able to use for the Rokus will work for your phone - reboot the router, then reboot the device (phone in this case).

 

 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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Su3Travels
Level 7
‎08-29-2020 02:28 PM

Re: My Galaxy S10 won't recognise my device on the Roku app any more.

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Thanks but I've already tried that. Rebooted Roku, rebooted router. Rebooted phone. Reinstalled the app. It must be something to do with the update.

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Su3Travels
Level 7
‎08-30-2020 02:11 AM

Re: My Galaxy S10 won't recognise my device on the Roku app any more.

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I had to reset the router rather than reboot. Then it worked. Hurray!

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Su3Travels
Level 7
‎08-30-2020 02:16 AM

Re: My Galaxy S10 won't recognise my device on the Roku app any more.

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It has just disappeared again - says device not found once more- it was there two seconds ago...

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