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Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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FrustratedinSC
Level 7
‎09-16-2020 03:42 PM

Mobile remote app doesn't detect my Roku tvs

I have Roku tvs. I can not use the mobile app remote without resetting my internet information on the tvs each time. 

The remote keeps saying "device not found" otherwise 

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3 REPLIES 3\
eyeno
Level 8
‎12-07-2020 11:52 PM

Re: Mobile remote app doesn't detect my Roku tvs

Just my 2 cents

In my situation tried manually connecting with no success. Read hints and tips on connection problems with App.  Disabled my VPN which I know some Sites and Apps won't work or connect. Now, discovers device immediately.

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2fuzzycats
Level 7
‎05-28-2021 08:35 PM

Re: Mobile remote app doesn't detect my Roku tvs

What do you mean by disconnecting your VPN?

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RokuMary-F
Roku Employee
Roku Employee
‎05-31-2021 11:49 AM

Re: Mobile remote app doesn't detect my Roku tvs

Hi @2fuzzycats,

Welcome to the Roku Community! 

I understand that you want to know how to connect your Roku device to the Roku mobile app.

First, please check that your mobile device and your Roku device are on the same wireless network. If you are unable to get your Roku device to connect to the same network, learn what to try when resolving connectivity issues.

For full information on this, you can take a look at this link: Why does the Roku mobile app not see my Roku® streaming device? | Official Roku Support

Please keep us posted and we'll continue assisting you from there!

Many thanks,
Mary

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