Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Kaylene
Level 7

Mobile app

All day my mobile app has not been working. I use it as a remote for both of my tvs. As soon as i click on the devices on my app it freezes up and will not work. I do not have the remotes for the tvs only the app which is what i rely on. I am unable to even turn on my tv with the app right now. Anyone ever deal with this? Is there a roku phone number i can call? Tried the chat and got no answer. 

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9 Replies
Losttime
Level 7

Re: Mobile app

Mines not working either I used robyte to turn my TVs on

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Brewski
Level 7

Re: Mobile app

Same with me. Open the Roku remote app on iPhone & it freezes. Unable to use all all. Seems to be since the Version 7.5.0 update. Need immediate fix please!

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Reallyzack
Level 7

Re: Mobile app

Same issue started with me yesterday, I also only use the Roku app on iOS for my living room tv and when I click devices, the whole app freezes

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Kamagian
Level 7

Re: Mobile app

I’m having the same issue. App worked fine this morning, turned off TV to go run some errands and eat dinner and when I tried to turn it back on the app freezes on the “devices” screen. It will not let me choose my device. Uninstalled, restarted, reinstalled, signed in and everything was great until it wanted to search for devices then it froze again. It’s not working on my iPhone Xs nor my daughters iPhone 8. 

App Version 7.5.0

iPhone Xs with iOS 14.4 (18D52)

Any help would be greatly appreciated!

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Kaylene
Level 7

Re: Mobile app

It is ridiculous! We had to buy two universal roku remotes for $20 a piece. This will be the absolute last roku product I buy especially since there is no way to contact an agent via phone call to try and resolve the issues. Roku needs to make this right and fix the issue for all of us. 

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Looow
Level 7

Re: Mobile app

I’ve been searching google all day to see if anyone was having this same problem. I’ve never been more annoyed with Roku before today 

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Kamagian
Level 7

Re: Mobile app

I finally got the app to work again. I unplugged my TV and plugged it back in and everything started working the way it’s supposed to. Seems kind of stupid that you’d have to go through that kind of process, but I suppose I should be grateful that it’s working again no matter how stupid the fix. 

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Looow
Level 7

Re: Mobile app

I just tried that and it worked for two seconds before freezing again 😩

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Kamagian
Level 7

Re: Mobile app

I had to unplug my TV yet again today to get the app to work. I’m not sure what is going on with these issues, but it really is very frustrating. 

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