Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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AnnaKat
Level 7

Lost my remote... Manually inputting IP address to find my Roku to use my app remote

I previously had my Roku connected to a different WiFi away from home. I’m now home and Lost my remote on vacation. I’m trying to Use my app as a remote but it won’t find my device. It’s telling me to manually put in the IP address for my Roku and I don’t know where to find that. Any help on getting my app to connect to my device so that I can use it as a remote ????

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13 REPLIES 13\
Michelle3
Level 15

Re: Lost my remote... Manually inputting IP address to find my Roku to use my app remote

No solution! You will have better luck buying an Apple TV or Amazon Fire Stick. Good luck!

~Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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AnnaKat
Level 7

Re: Lost my remote... Manually inputting IP address to find my Roku to use my app remote

That literally does not help whatsoever. I’d come out cheaper just buying a new remote but thanks for nothing 

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Michelle3
Level 15

Re: Lost my remote... Manually inputting IP address to find my Roku to use my app remote

El cheapo = Made in China junk

~Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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makaiguy
Community Streaming Expert

Re: Lost my remote... Manually inputting IP address to find my Roku to use my app remote

Sorry, the Roku doesn't have an IP address until it connects to the router and the router issues it one.  And until you get the Roku and the phone connected to the same network, your Roku app on the phone cannot do anything to control the Roku.  So the way to get your Roku connected to your net is to replace your remote and use it to reconfigure your Roku.

There is one possible, but not likely, work around.  If your Roku has not undergone a factory reset it is still trying to connect to the network name (SSID) and password of the last net to which it was connected.  If you know these parameters and can reconfigure your router to use them, then a phone connected to that same net can be used to control the Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
Michelle3
Level 15

Re: Lost my remote... Manually inputting IP address to find my Roku to use my app remote

This issue is not caused by using the remote that came with your Roku.

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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Michelle3
Level 15

Re: Lost my remote... Manually inputting IP address to find my Roku to use my app remote


@makaiguy wrote:

Sorry, the Roku doesn't have an IP address until it connects to the router and the router issues it one.  And until you get the Roku and the phone connected to the same network, your Roku app on the phone cannot do anything to control the Roku.  So the way to get your Roku connected to your net is to replace your remote and use it to reconfigure your Roku.

There is one possible, but not likely, work around.  If your Roku has not undergone a factory reset it is still trying to connect to the network name (SSID) and password of the last net to which it was connected.  If you know these parameters and can reconfigure your router to use them, then a phone connected to that same net can be used to control the Roku.


Then why does he/she think that the issue is caused by included remote?

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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Michelle3
Level 15

Re: Lost my remote... Manually inputting IP address to find my Roku to use my app remote

You have not provided a solution at all. If your Roku is an el cheapo Made in China junk that does not accept any IP addresses, get an Apple TV or Amazon Fire, way more reliable streaming players than Roku.

~Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
0 Kudos
makaiguy
Community Streaming Expert

Re: Lost my remote... Manually inputting IP address to find my Roku to use my app remote


@Michelle3 wrote:

@makaiguy wrote:

Sorry, the Roku doesn't have an IP address until it connects to the router and the router issues it one.  And until you get the Roku and the phone connected to the same network, your Roku app on the phone cannot do anything to control the Roku.  So the way to get your Roku connected to your net is to replace your remote and use it to reconfigure your Roku.

There is one possible, but not likely, work around.  If your Roku has not undergone a factory reset it is still trying to connect to the network name (SSID) and password of the last net to which it was connected.  If you know these parameters and can reconfigure your router to use them, then a phone connected to that same net can be used to control the Roku.


Then why does he/she think that the issue is caused by included remote?


Read the original post again, including the title.  The stated problem is trying to change the wifi connection WITHOUT THE REMOTE because the remote has been lost.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Michelle3
Level 15

Re: Lost my remote... Manually inputting IP address to find my Roku to use my app remote


@makaiguy wrote:

@Michelle3 wrote:

@makaiguy wrote:

Sorry, the Roku doesn't have an IP address until it connects to the router and the router issues it one.  And until you get the Roku and the phone connected to the same network, your Roku app on the phone cannot do anything to control the Roku.  So the way to get your Roku connected to your net is to replace your remote and use it to reconfigure your Roku.

There is one possible, but not likely, work around.  If your Roku has not undergone a factory reset it is still trying to connect to the network name (SSID) and password of the last net to which it was connected.  If you know these parameters and can reconfigure your router to use them, then a phone connected to that same net can be used to control the Roku.


Then why does he/she think that the issue is caused by included remote?


Read the original post again, including the title.  The stated problem is trying to change the wifi connection WITHOUT THE REMOTE because the remote has been lost.


OK then

~Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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