Roku Mobile App

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maddie7412
Level 7

Logging in roku app

I am trying to log in to my role account on the app but it keeps telling me that "The email address  or password provided does not match our records"

Help? 

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4 Replies
DBDukes
Level 15

Re: Logging in roku app

Are you able to log in to https://my.roku.com/

If not, do a password reset and log in.

If so, ensure you are correctly typing it in the app.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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maddie7412
Level 7

Re: Logging in roku app

I am able to log in to https://my.roku.com/ 

I always check I'm correctly typing it in the app, I even pasted the email and password but nothing is working.

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DBDukes
Level 15

Re: Logging in roku app

Okay, that's weird.

Maybe I'm misunderstanding something. Let's confirm some stuff, if you don't mind.

Exactly which app are you trying to log in to? And on what device?

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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KennethSchl
Level 7

Re: Logging in roku app

Same for me, even if I know my log in information is 100% correct.

I do not know what they are doing.

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