Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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CompuPaul
Level 9

Re: Invalid "IP Address Not Supported" error

Thank you Mike6377! It took many attempts, but I was finally fast enough to be able to connect... Sadly Private Listening still won't work, which was the reason I wanted it on my Chromebook.

CompuPaul
Level 9

Re: Invalid "IP Address Not Supported" error

I was hopeful Roku fixed the app with their latest update, however @Mike6377 now Roku has apparently "fixed" it so it will not find the device(s) until after it has verified the IP range. Robot Mad It started being able to connect again with your workaround. Still no private listening. Robot Mad

IP address shows in range specified, yet "not supported".IP address shows in range specified, yet "not supported".

jetski777
Level 8

Re: Invalid "IP Address Not Supported" error

Same issue with me, where is Roku Support?

SierraPapa
Level 7

Re: Invalid "IP Address Not Supported" error

Agreed, why is this still an issue after all this time?  The timing "solution" doesn't appear to be an option for me.  I am still setting it up.  It doesn't even seem to try to scan before telling me my 10.x.x.x address is invalid.

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SREdgin
Level 7

Re: Invalid "IP Address Not Supported" error

I have a new Chromebook with the Roku App that is giving me the same error message. I want to use the Live TV function and tv shows and movies. I was able to accomplish this by logging into my Roku Account through the Chrome Web Browser. 

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SierraPapa
Level 7

Re: Invalid "IP Address Not Supported" error

Good for you.  I don't know what you mean exactly, perhaps.  I just signed into roku from Chrome and then launched the Roku app to the same error.  What IP addressing scheme do you use?

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CompuPaul
Level 9

Re: Invalid "IP Address Not Supported" error

The latest update appears to have made the Roku app completely unusable on Chromebooks. Upon launch, the app immediately displays "IP Address not supported".  Despite being on a private network, in the specified range, it will IMMEDIATELY TERMINATE THE APP.  The app is now completely unusable for Chromebook users!

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deheubarth
Level 7

Re: Invalid "IP Address Not Supported" error

Roku support where are you!  We just got a Roku TV essentially for this feature and it doesn't work!  This issue has been open months get your act together.  

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BGipson
Level 7

Re: Invalid "IP Address Not Supported" error


@acklavidian wrote:

This works for me: https://play.google.com/store/apps/details?id=roid.spikesroid.roku_tv_remote



Thank you so much, since the roku people we pay can't seem to help us!!!

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CompuPaul
Level 9

Re: Invalid "IP Address Not Supported" error

It might help Roku if you tell them what device you own, and which device you're trying to get the app to work on.

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