Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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James777
Level 8

Install mobile app, now remote wont work

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I installed the ROKU app on my phone.  The app controls my TV as it should.  But the remote itself will not work anymore.  How do I get my TV working with the remote again, not the app?  I have tried to pair the remote to the ROKU device plugged into my TV, it will not pair.  Uninstall of the ROKU app does not resolve the issue

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James777
Level 8

Re: Install mobile app, now remote wont work

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I went to Roku.com, opened My Account and went to the bottom of the page to My Linked Accounts.  Under the Actions column I UNLINKED my devices.  Changed batteries in my remote (even tho I thought they were good).  My original remote now works.

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3 Replies
Ddfmustang
Level 7

Re: Install mobile app, now remote wont work

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We have the same problem. Mobile app works, now standard remote doesn’t.  Any answers on how to resolve?

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James777
Level 8

Re: Install mobile app, now remote wont work

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I have not received any answers, cant find help online by searching youtube, etc.

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James777
Level 8

Re: Install mobile app, now remote wont work

Jump to solution

I went to Roku.com, opened My Account and went to the bottom of the page to My Linked Accounts.  Under the Actions column I UNLINKED my devices.  Changed batteries in my remote (even tho I thought they were good).  My original remote now works.

View solution in original post

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