Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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DeadlyRose03
Level 7

Re: IP Address issues

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I'm in a hotel and my android phone and my roku Express device aren't connecting.

Its saying IP address not found. When I checked the IP addresses were different.

My phones is (172.17.93.10)

But my Roku device Is (172.17.62.10)

I dont know what to do???

Can someone help....

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atc98092
Community Streaming Expert

Re: IP Address issues

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Hotel networks have a security function enabled that blocks a connected device from seeing any other device on the network. Believe me, it's for your own computer safety, and you wouldn't want it turned off. But because of that, you can't use apps on devices to connect to other devices. 

Dan

Roku Community Streaming Expert

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Sheryl_G_
Level 7

Re: IP Address issues

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Hey Guys! i was using my chrome OS to download this and i had the same problem! I don't knowScreenshot 2020-09-30 at 10.23.09 PM.png if this will help but what i did was go to roku on google and i clicked the three dots on the right>> more tools>>Developer Tools>> On the left you will see a phone icon or something like that and press what kind of phone you want then you can have roku just like on your phone then refresh the page and There you go. I don't know if anyone else said this but i tried this and it worked!

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Dwhitacr
Level 7

IP Address range issues using 198.162.xxx.xxx

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My issue is that I have my network set to a different IP range And the mobile app is denoting that it will not connect to it because it doesn't fall within a preset range I would like to find out why I cannot use my network that I have set up at my home and manually put and you will be put in the IP address and why the app is is not using is using what I put I put in and States that it is not it's not an allowable IP range

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atc98092
Community Streaming Expert

Re: IP Address range issues using 198.162.xxx.xxx

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By international agreement, there are only three IP address ranges that should be used within private networks: 10.0.0.0-10.255.255.255, 172.16.0.0-172.31.255.255, and 192.168.0.0-192.168.255.255. If one choses to use a non-private address range, one must accept any possible limitations or problems that might occur due to their use. Your use of a public address range means to have to live with the issues that arise from that, and the unavailability of the Roku app is one of the limitations. 

There are many good reasons NOT to use public IP addresses on a private network, but I'm not going to discuss them here. However, I will mention one reason that is probably the most important: IP packets originating from or addressed to a private IP address cannot be routed through the public Internet. When you use public IP addresses, it's possible for your network to be accessible from the public Internet, and that's not a good thing security-wise. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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