Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Level 7

IP Address issues

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Hey so my issue is that both my mobile device and my Roku are connected to the same network however the IP address on the Roku device is different from the IP address on my phone. Does anyone know how I can connect my mobile app to my Roku device?

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Level 18

Re: IP Address issues

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Two things are required for the phone app to see and connect to a Roku device.

First, they have to be on the same network range. That means for an IP4 address, the first three segments (there are four total) must be the same. For most home networks, it's usually 192.168.0.something. The zero might be a one sometimes. And example would be 192.168.0.54. But there's a second part to the IP address, and that's the netmask. Again, most home networks will be 255.255.255.0. But if that last digit isn't a zero, then your network has been segmented for some reason. 

The second requirement is that the wireless network is not configured to hide connected devices from each other. Almost all hotel networks are like this, and most home routers have the same ability. Since each manufacturer differs in their configuration screens, I can't offer any specific ideas on where to check these settings. But if your wireless network is labeled as a guest network, it almost assuredly is hiding devices from each other.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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Level 11

Re: IP Address issues

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On a network no two devices can have the same IP, without conflicts. Usually the app will scan the network that you are on and find any rokus. 

"I might be moving to Montana soon..."
FZ
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Level 13

Re: IP Address issues

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As noted, every device will have a different IP address. If it's an IPv4 address (the only style Roku supports currently), the first 3 sets of numbers should be the same, but the last will be different (192.168.1.xxx, or 10.0.1.xxx, etc...) It's also possible your phone may mainly display it's IPv6 address, which looks different (aaaa:bbbb:cccc:dddd:eeee:ffff:gggg:hhhh), but it should also have an IPv4 address.

If your Roku and phone are on two different subnets (say 192.168.1.xxx and 192.168.2.xxx) then it is an issue with your router or gateway.

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Level 7

Re: IP Address issues

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Hey! So yes, the last three are the only three different digits in the IP address but each address that I manually send won’t work and the scanning isn’t working it just keeps searching for a device for forever. Any more advice on what to do or try next?

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Level 7

Re: IP Address issues

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I too am having that exact issue. My roku device last few numbers are different than my iphone. Did you ever figure it out? 

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Level 7

Re: IP Address issues

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Nope :/ I keep trying to let it search for my Roku but it still won’t find it either Smiley Sad 

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Level 18

Re: IP Address issues

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Two things are required for the phone app to see and connect to a Roku device.

First, they have to be on the same network range. That means for an IP4 address, the first three segments (there are four total) must be the same. For most home networks, it's usually 192.168.0.something. The zero might be a one sometimes. And example would be 192.168.0.54. But there's a second part to the IP address, and that's the netmask. Again, most home networks will be 255.255.255.0. But if that last digit isn't a zero, then your network has been segmented for some reason. 

The second requirement is that the wireless network is not configured to hide connected devices from each other. Almost all hotel networks are like this, and most home routers have the same ability. Since each manufacturer differs in their configuration screens, I can't offer any specific ideas on where to check these settings. But if your wireless network is labeled as a guest network, it almost assuredly is hiding devices from each other.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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Level 7

Re: IP Address issues

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To check if it's hidden go to internet settings and see if you identify all active devices and if not select the ability to see them. That might help with finding the correct IP address.

 

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Level 7

Re: IP Address issues

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my phone is an android and I'm trying to use the remote on it but it won't find the roku I need to use it on, it searches endlessly and never locates it; it finds the other 2 in the house almost instantly... this roku was formerly on my old wifi... could it help to connect it as a wired?  Wish there was actual support folk you could speak with like previously... we're all lost trying to lead eachother in darkness... Roku get some support the assist folk please!!

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Level 18

Re: IP Address issues

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@mrsknite wrote:

my phone is an android and I'm trying to use the remote on it but it won't find the roku I need to use it on, it searches endlessly and never locates it; it finds the other 2 in the house almost instantly... this roku was formerly on my old wifi... could it help to connect it as a wired?  Wish there was actual support folk you could speak with like previously... we're all lost trying to lead eachother in darkness... Roku get some support the assist folk please!!


What matters is that your network doesn't have multiple subnets. Without knowing your network configuration, we can only make some educated guesses. 

First, go to the Roku players that you CAN see on your phone app, and look at their IP address. You can see it in the Network settings info, or on the About page. What you need to see is the first three segments of the IP address. Most likely they start with 192.168.0.something. The zero could also be a different number, but zero and one are the two most common. Now check the IP address on the Roku you CAN'T see on your phone app, and see of those first three segments are the same. If they are, then all devices should be on the same subnet. But if those first three differ in any way, there's something misconfigured with your network, which is beyond the discussion here. It's possible for the third segment to differ, but that requires rather fancy network configuration and highly unlikely to be found on a home network. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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