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QuinnVT
Level 7
a week ago

I have 4 Sharp Roku TVs-- Mobile app only sees 2 older models not the 2 newer ones

I have 4 32" Sharp Roku TVs.  2 are version LC- 32LB481U, 2 are LC-32LB601U (basically a year newer).   All are on the same Wifi network.  Install my android app and it finds the 2 481U models , but not the 601U models.  Any idea why that would be ?

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RokuTannerD
Community Manager
Community Manager
Thursday

Re: I have 4 Sharp Roku TVs-- Mobile app only sees 2 older models not the 2 newer ones

@QuinnVT Thanks for the note. If all of your devices are connected to the same wireless network, you'll want to ensure you have 'Control by mobile apps' and 'Device connect' enabled in your Settings menu under Settings>System>Advanced system settings. 

If you need additional help from there, we'd recommend contacting your Roku TV manufacturer for additional assistance. You can locate their support contact information here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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