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I can't find my Roku box when I wanna stream

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I have an issue please šŸ˜ž someone help me...I have an Roku express box and now b4 I haven't had a problem and now it's like I can't find my box device on my Roku app cause it's stating that it's not on the same network as my phone then when I wanna connect my phone to stream movies etc it's the same can't find my device and I live in a hotel never had this issue til now and I've had this box for a year and some months now I try everything I can think of maybe I could b doing something wrong idk 

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StreamerUser
Community Streaming Expert

Re: I can't find my Roku box when I wanna stream

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@WillieyĆ­ngWonka wrote:

I have an issue please šŸ˜ž someone help me...I have an Roku express box and now b4 I haven't had a problem and now it's like I can't find my box device on my Roku app cause it's stating that it's not on the same network as my phone then when I wanna connect my phone to stream movies etc it's the same can't find my device and I live in a hotel never had this issue til now and I've had this box for a year and some months now I try everything I can think of maybe I could b doing something wrong idk 


A few things:

1)  You need to restart the AP/modem/router/gateway and the Roku:  Settings/System/System restart/Restart

2) #1A may be difficult in a hotel since you most likely dont have access - you'll need to contact guest services and have them reset/reboot the AP/router.

3) The hotel may have changed their network/guess access configuration and may be using a different authentication process - again, you may need to contact guest services about that.

4) You might try the network connection reset either way:  Settings/System/Advanced system settings/Network connection reset

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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StreamerUser
Community Streaming Expert

Re: I can't find my Roku box when I wanna stream

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@WillieyĆ­ngWonka wrote:

I have an issue please šŸ˜ž someone help me...I have an Roku express box and now b4 I haven't had a problem and now it's like I can't find my box device on my Roku app cause it's stating that it's not on the same network as my phone then when I wanna connect my phone to stream movies etc it's the same can't find my device and I live in a hotel never had this issue til now and I've had this box for a year and some months now I try everything I can think of maybe I could b doing something wrong idk 


A few things:

1)  You need to restart the AP/modem/router/gateway and the Roku:  Settings/System/System restart/Restart

2) #1A may be difficult in a hotel since you most likely dont have access - you'll need to contact guest services and have them reset/reboot the AP/router.

3) The hotel may have changed their network/guess access configuration and may be using a different authentication process - again, you may need to contact guest services about that.

4) You might try the network connection reset either way:  Settings/System/Advanced system settings/Network connection reset

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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Re: I can't find my Roku box when I wanna stream

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Screenshots_2021-07-20-17-53-04.png

This is what I was getting I forgot to post this for u to see also I would like to add is when I share my screen to the Roku ExpressĀ± it will go through but the load bar will not more nor show the screen that is on my phone to the Roku Express Plus and mind u I have metro Stylo 6 phone 

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