I'm in Puerto Rico. I have the Roku Ultra. When I use the Roku app, I can load and watch the TV series without problems, but I can not watch the movies because I do not load them. I apply Play to load, and return to Play. Only the movies, not the TV series as indicated. I have a very good Internet signal. What will be happening?
Re: I can see tv series, but not films in Roku App
What Roku app? Are you referring to "The Roku Channel", or "Roku Media Player"? If it's the Roku Channel, it is geo-restricted to the US. I understand that PR is a US Territory, but sometimes Roku has a little trouble with boundaries. Although the fact you can watch TV series makes that less likely. Hopefully RokuShawn can clarify.
Dan Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.