Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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jco204
Level 7

Hisense TV won't connect to mobile app

I just purchased a Hisense Roku TV. How do I get it to appear under "devices" on the Roku App, so that I can use my phone instead of the remote?  My Roku sticks appear on the Roku app but not the TV. I have uninstalled the app and reinstalled it and that did not work. The TV is connected to my wifi and is listed under my "linked devices" on my roku.com account.

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4 Replies
atc98092
Level 21

Re: Hisense TV won't connect to mobile app

For the app to work, you need to ensure there's no security setting enabled on your router that blocks wireless devices from seeing each other or other devices on your network.

Your home network also must be using what are designated as private IP addresses, but that shouldn't be an issue unless you've modified the settings yourself, or perhaps your ISP is controlling your internal network to use a different IP address range. As long as your IP address uses 192.168.x.x (as almost all consumer routers do) you should be fine.

But if you're using a wireless connection that is labeled as "guest", then the security setting I mentioned is most assuredly turned on. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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rebelgirl21
Level 7

Re: Hisense TV won't connect to mobile app

@jco204 

We got ours to work finally! We tried all of the suggestions but none worked.I reset the router itself by unplugging it for 10-12 seconds and plugging it back in. And then BOOM, the devices showed up once my router finished powering on! The IP addresses of all our TVs reset as well. 

Sidenote: We can all use our own mobile devices to access the roku app for our own tv even though it's on one acct.

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atc98092
Level 21

Re: Hisense TV won't connect to mobile app


@rebelgirl21 wrote:

Sidenote: We can all use our own mobile devices to access the roku app for our own tv even though it's on one acct.


The app does not require any access to the user account. It simply sees any Roku on the same network, and unless access is blocked on the device any Roku can be controlled. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
rebelgirl21
Level 7

Re: Hisense TV won't connect to mobile app

@atc98092 

That is good to know!!! Thank you. 

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