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KevJ58
Reel Rookie

Get message “please disconnect from your VPN” when trying to stream

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First time trying to stream using the Roku app. I am away from home, using an iPad over a cellular connection. When I try to stream, I see a message about disconnecting from my VPN. I have no VPN installed on the iPad…

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DBDukes
Community Streaming Expert

Re: Get message “please disconnect from your VPN” when trying to stream

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@KevJ58 

That sounds like it's not going through a VPN.

Try logging out of the Roku app then logging in again. Does that fix things?

If not, log out again, then remove the Roku app, restart the iPad, and reinstall the app and log in again. Does that make a difference?

Trying to think of anything that would make the iPad think you're using a VPN.

Oh, you do have WiFi on, even though you're not using WiFi, right? iPads location services like both cellular and WiFi to be on, regardless of which way you're connecting.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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7 REPLIES 7
DBDukes
Community Streaming Expert

Re: Get message “please disconnect from your VPN” when trying to stream

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@KevJ58 

Some cellular services do run you through a VPN. What's your carrier?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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KevJ58
Reel Rookie

Re: Get message “please disconnect from your VPN” when trying to stream

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@DBDukes 

Thanks for the quick reply. I am on AT&T in the US.

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DBDukes
Community Streaming Expert

Re: Get message “please disconnect from your VPN” when trying to stream

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@KevJ58 

I don't think AT&T is one of the carriers that offer that. They do offer WiFi VPNs and some business account VPNs, but regular home cellular doesn't run through VPN to my understanding.

All that to say I think my suggestion was wrong.

But now it's troubleshooting time.

Using your cellular connections, check your IP address and see if it comes up locally. If you're in, say, Florida and the IP address is, say, Minnesota, then yeah, it's probably using a VPN. But if it's a nearby city, then likely not.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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KevJ58
Reel Rookie

Re: Get message “please disconnect from your VPN” when trying to stream

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@DBDukes 

Looks local. I am in MD, near DC, and my IP location comes back as Arlington, VA, also just outside DC.

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DBDukes
Community Streaming Expert

Re: Get message “please disconnect from your VPN” when trying to stream

Jump to solution

@KevJ58 

That sounds like it's not going through a VPN.

Try logging out of the Roku app then logging in again. Does that fix things?

If not, log out again, then remove the Roku app, restart the iPad, and reinstall the app and log in again. Does that make a difference?

Trying to think of anything that would make the iPad think you're using a VPN.

Oh, you do have WiFi on, even though you're not using WiFi, right? iPads location services like both cellular and WiFi to be on, regardless of which way you're connecting.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

KevJ58
Reel Rookie

Re: Get message “please disconnect from your VPN” when trying to stream

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@DBDukes 

Updated iOS on the iPad, which, of course, restarted it, and the Roku app started streaming, so don’t know if it was the update or just the restart or a combination of both…

 Thanks for the help!!

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DBDukes
Community Streaming Expert

Re: Get message “please disconnect from your VPN” when trying to stream

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@KevJ58 

It's working. That's all that really matters. Glad you got it resolved.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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