Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Level 8

Expert picture settings

When I open app it detects the TCL 6 series tv. When I go into expert picture settings the app will crash. I have uninstalled the app and reset the tv. I can't change any settings. Anyone have this issue?

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30 Replies
Highlighted
Level 8

Re: Expert picture settings

Hi there. I noticed the same issue.  I wanted to check here to see if others were having the problem.  Any answers?

 

0 Kudos
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Level 8

Re: Expert picture settings

Wonder if it is the TV or app messing up

0 Kudos
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Level 8

Re: Expert picture settings

It's the app.  TV is fine.  I can use the app as a remote, but once I  go into expert picture settings, it crashes.s.

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Level 8

Re: Expert picture settings

Are we going to receive some assistance?

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Level 8

Re: Expert picture settings

Good I am not the only one with the issue. My LG G7 Android and my wife's iPhone 11 crashes or gives an error. I emailed roku with this issue. Hope they fix it

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Re: Expert picture settings

Having the same issue but it seems Roku doesn't really fix things lol hopefully with this app it's different.

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Level 8

Re: Expert picture settings

I hope the same since you have to finish setting up your tv with the app but it crashes when you do 

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Level 7

Re: Expert picture settings

Same issue with my TCL 4 series tv, tried the Roku app on 2 different Android phones and experienced the same app crash behavior. Hoping a simple fix in the form of an app update can get pushed out quickly.

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Level 8

Re: Expert picture settings

I have the same issue with a TCL 605 and a 535. Tried my phone and a tablet, crashes on both devices and TVs.