Hopefully, things are coming along. Still can't use expert settings for my TCL R617. I would really like to use it asap. The issue has been happening since around August 25th.
It's been nearly three months now and this issue still hasn't been fixed. I had to do a factory reset recently and now I can't recalibrate my settings because most of the options can only be accessed via the app.
Which cannot be accessed.
Because it crashes.
I check this page and site a few times a day hoping for an update. It is getting, no, has gotten ridiculous. I am surprised they haven't found a fix yet. It'd be nice to have an update about it. And yes, if it wasn't clear already, it still doesn't work. It just tells me there is an operation error and to restart my TV if the issue persists, but nothing works. I'm not going to install an older version since I don't want to take that chance, and I'm not going to factory reset my TV since I doubt it'd work. It would cause other aspects to worsen since, as you say, you cannot configure the expert settings.
Yeah, Roku is a service nightmare. The reverting back to a prior version of the app thing works for a short time but my phone keeps updating it automatically, so the problem keeps returning. Roku doesn't know what they're doing or how to provide service, nor does it appear they care to.
I haven't been able to access Expert Picture Settings ever since two updates ago on my Android Samsung Note 10+. I did find I could access them on my Samsung Android tablet, so I've been using that in the interim until Roku decides to listen to us!
@HornIt When you revert the app to the previous version go into the play store, click the 3 dots and deselect auto update. Obviously this isn't the solution we all want, but it's what I have found for now. It seems neither Roku nor Tcl deem it to be an issue worth fixing so all else I know to do is to change future buying habits
How it worked for me was when it crashed it would have an error message pop up, but you can still see the app in the background with picture mode, and gamma etc. And where the picture mode drop down list is it should show which mode the app starts you of in.
Yes, I have noticed this the multitude of times going on the app. Unfortunately, (and I don't know why it was selected as such) it wasn't a solution to the problem. When on the expert settings, the error message pops up and it may or may not say it is using 'cool' as opposed to the warm color temperature I use, and if I change a setting on the TV the app will change to say it is using what I've turned it to on the TV, but staying on or quiting and trying again... Well, point is, nothing that I have tried has worked.
This supposed fix was posted several weeks ago and it doesn't work.
Please do not list this issue as resolved because it most certainly has not been resolved.
This will probably never get fixed at this rate or they'll go the Sony route and wait a full 2 years to address any user interface problems.