Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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Anonymous
Not applicable

Re: Expert picture settings

It's the app.  TV is fine.  I can use the app as a remote, but once I  go into expert picture settings, it crashes.s.

Anonymous
Not applicable

Re: Expert picture settings

Are we going to receive some assistance?

Mjaybird
Binge Watcher

Re: Expert picture settings

Good I am not the only one with the issue. My LG G7 Android and my wife's iPhone 11 crashes or gives an error. I emailed roku with this issue. Hope they fix it

Wvandeurschfait
Binge Watcher

Re: Expert picture settings

Having the same issue but it seems Roku doesn't really fix things lol hopefully with this app it's different.

Mjaybird
Binge Watcher

Re: Expert picture settings

I hope the same since you have to finish setting up your tv with the app but it crashes when you do 

adwest05
Newbie

Re: Expert picture settings

Same issue with my TCL 4 series tv, tried the Roku app on 2 different Android phones and experienced the same app crash behavior. Hoping a simple fix in the form of an app update can get pushed out quickly.

Goes
Channel Surfer

Re: Expert picture settings

I have the same issue with a TCL 605 and a 535. Tried my phone and a tablet, crashes on both devices and TVs.

Re: Expert picture settings

I've experienced the same... Ever since, the August 31st update on the roku mobile app I am no longer able to access expert settings because it just keeps on crashing repeatedly. My tcl tv connection is fine and the app even says its connected, I need to talk to an agent about this.

Ganondalf
Reel Rookie

Re: Expert picture settings

Having the same problem, which is doubly annoying since the expert settings are only accessible through the phone app. Really frustrating that two years after I bought this TV a software update is making basic functionality unusable. 

Re: Expert picture settings

Same, WTH?