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Mtavalanche
Level 7
‎05-07-2020 10:07 AM

Downloaded app on smart tv can’t access subscriptions

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hi, I have been using an express. I just purchased a smarttv downloaded the Roku app/signed in. I get the Roku channel fine, however I can’t access my showtime subscription. Help? Please.

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RokuDanny-R
Roku Employee
Roku Employee
‎05-07-2020 01:32 PM

Re: Downloaded app on smart tv can’t access subscriptions

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@Mtavalanche 

Thanks for the inquiry.

Please be aware that you will only be able to access and stream content on the Roku Channel through the Roku mobile app.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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makaiguy
Community Streaming Expert
‎05-08-2020 08:47 AM

Re: Downloaded app on smart tv can’t access subscriptions

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@Mtavalanche wrote:

Meaning, no subscriptions thru Roku?

The only thing you can view on your phone via the Roku app is The Roku Channel and its content.  Otherwise you need to view all your other channels on your television.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

View solution in original post

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee
‎05-07-2020 01:32 PM

Re: Downloaded app on smart tv can’t access subscriptions

Jump to solution

@Mtavalanche 

Thanks for the inquiry.

Please be aware that you will only be able to access and stream content on the Roku Channel through the Roku mobile app.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Mtavalanche
Level 7
‎05-07-2020 02:29 PM

Re: Downloaded app on smart tv can’t access subscriptions

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Meaning, no subscriptions thru Roku?

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makaiguy
Community Streaming Expert
‎05-08-2020 08:47 AM

Re: Downloaded app on smart tv can’t access subscriptions

Jump to solution
@Mtavalanche wrote:

Meaning, no subscriptions thru Roku?

The only thing you can view on your phone via the Roku app is The Roku Channel and its content.  Otherwise you need to view all your other channels on your television.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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