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Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Mtavalanche
Level 7
‎05-07-2020 10:07 AM

Downloaded app on smart tv can’t access subscriptions

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hi, I have been using an express. I just purchased a smarttv downloaded the Roku app/signed in. I get the Roku channel fine, however I can’t access my showtime subscription. Help? Please.

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RokuDanny-R
Roku Employee
Roku Employee
‎05-07-2020 01:32 PM

Re: Downloaded app on smart tv can’t access subscriptions

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@Mtavalanche 

Thanks for the inquiry.

Please be aware that you will only be able to access and stream content on the Roku Channel through the Roku mobile app.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee
‎05-07-2020 01:32 PM

Re: Downloaded app on smart tv can’t access subscriptions

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@Mtavalanche 

Thanks for the inquiry.

Please be aware that you will only be able to access and stream content on the Roku Channel through the Roku mobile app.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Mtavalanche
Level 7
‎05-07-2020 02:29 PM

Re: Downloaded app on smart tv can’t access subscriptions

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Meaning, no subscriptions thru Roku?

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makaiguy
Level 18
‎05-08-2020 08:47 AM

Re: Downloaded app on smart tv can’t access subscriptions

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@Mtavalanche wrote:

Meaning, no subscriptions thru Roku?

The only thing you can view on your phone via the Roku app is The Roku Channel and its content.  Otherwise you need to view all your other channels on your television.

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