Help

Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ddrenth
Level 7
‎06-16-2020 08:20 AM

Does Ultra model 4660x support Roku mobile app?

Roku Ultra Model 4660X software version 9.3.0
Roku Mobile App software version 7.0.11 on Iphone 8.

Ultra is a no show on the Roku Mobile app where I have no issue selecting my Streaming Sticks and soundbar. They're all on the same network.

Is the model Ultra that I have work on the Mobile app? If it is what can I do to correct the issue? 

Duane 

Labels (1)
0 Kudos
Reply
2 Replies
ddrenth
Level 7
‎06-16-2020 12:27 PM

Re: Does Ultra model 4660x support Roku mobile app?

Reply to self: user error, discovered you can only display three Roku devices at a time with the short cut icon in the Roku mobile app, and my Ultra would have been the fourth.
Solution: By selecting the control menu Icon and choosing the menu item switch device, it will give you all know Roku devices for your account, on or off the network. I happened to have four on and two off-network. I am sure this wouldn't be an issue for most. 

I hope this solution will be an easy answer for others and avoid troubleshooting. 

Duane

0 Kudos
Reply
makaiguy
Level 20
‎06-16-2020 02:51 PM

Re: Does Ultra model 4660x support Roku mobile app?

I'd never have come up with that in a million years. Thanks for reporting back.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos
Reply