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ddrenth
Level 7
‎06-16-2020 08:20 AM

Does Ultra model 4660x support Roku mobile app?

Roku Ultra Model 4660X software version 9.3.0
Roku Mobile App software version 7.0.11 on Iphone 8.

Ultra is a no show on the Roku Mobile app where I have no issue selecting my Streaming Sticks and soundbar. They're all on the same network.

Is the model Ultra that I have work on the Mobile app? If it is what can I do to correct the issue? 

Duane 

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ddrenth
Level 7
‎06-16-2020 12:27 PM

Re: Does Ultra model 4660x support Roku mobile app?

Reply to self: user error, discovered you can only display three Roku devices at a time with the short cut icon in the Roku mobile app, and my Ultra would have been the fourth.
Solution: By selecting the control menu Icon and choosing the menu item switch device, it will give you all know Roku devices for your account, on or off the network. I happened to have four on and two off-network. I am sure this wouldn't be an issue for most. 

I hope this solution will be an easy answer for others and avoid troubleshooting. 

Duane

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makaiguy
Community Streaming Expert
‎06-16-2020 02:51 PM

Re: Does Ultra model 4660x support Roku mobile app?

I'd never have come up with that in a million years. Thanks for reporting back.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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