Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Amonte1044
Level 7

Device image showing up as question mark

Hi everyone, 

This one is driving me crazy. I bought 3 of these units and the first 2 on the app came up with the picture of the device. The 3rd one is not showing the same picture it has a question mark. It doesn't seem to be affecting the performance of the unit, it is just annoying that all 3 are not the same. Any help or ideas would be appreciated.

Thank you,

Dave

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2 Replies
bmueller
Level 7

Re: Device image showing up as question mark

I had the same problem, so I uninstalled the Roku app, and reinstalled it.  Now it shows up correctly!  

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Amonte1044
Level 7

Re: Device image showing up as question mark

Hi,

Thank you for the response. That is the one thing I didn't try. I am not sure why I didn't think of that... lol

This fixed the problem, I appreciate the help!

Dave

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