Help

Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Amonte1044
Level 7
‎09-11-2020 02:03 PM

Device image showing up as question mark

Hi everyone, 

This one is driving me crazy. I bought 3 of these units and the first 2 on the app came up with the picture of the device. The 3rd one is not showing the same picture it has a question mark. It doesn't seem to be affecting the performance of the unit, it is just annoying that all 3 are not the same. Any help or ideas would be appreciated.

Thank you,

Dave

Labels (1)
Labels
0 Kudos
Reply
2 REPLIES 2\
bmueller
Level 7
‎09-18-2020 08:17 PM

Re: Device image showing up as question mark

I had the same problem, so I uninstalled the Roku app, and reinstalled it.  Now it shows up correctly!  

0 Kudos
Reply
Amonte1044
Level 7
‎10-04-2020 01:22 PM

Re: Device image showing up as question mark

Hi,

Thank you for the response. That is the one thing I didn't try. I am not sure why I didn't think of that... lol

This fixed the problem, I appreciate the help!

Dave

0 Kudos
Reply