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Amonte1044
Level 7
‎09-11-2020 02:03 PM

Device image showing up as question mark

Hi everyone, 

This one is driving me crazy. I bought 3 of these units and the first 2 on the app came up with the picture of the device. The 3rd one is not showing the same picture it has a question mark. It doesn't seem to be affecting the performance of the unit, it is just annoying that all 3 are not the same. Any help or ideas would be appreciated.

Thank you,

Dave

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bmueller
Level 7
‎09-18-2020 08:17 PM

Re: Device image showing up as question mark

I had the same problem, so I uninstalled the Roku app, and reinstalled it.  Now it shows up correctly!  

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Amonte1044
Level 7
‎10-04-2020 01:22 PM

Re: Device image showing up as question mark

Hi,

Thank you for the response. That is the one thing I didn't try. I am not sure why I didn't think of that... lol

This fixed the problem, I appreciate the help!

Dave

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